Video playback is poor (video stops and starts)
Video stuttering is annoying, and there are many possible reasons why you may be experiencing poor video playback. Videos requires a better than average internet connection and computer processor, so if you have a slow connection or older computer, you may experience issues. If not, here are a few things you can try:
- Make sure you have the latest version of Flash running on your computer.
- Please turn off any other programs, virus protection, ad block, or energy saving settings as they may interfere with video playback.
- Try closing other browser taps if you have many opened.
- Try another browser (some of the more popular browsers are Internet Explorer, Firefox, and Safari) and see if that helps.
If an audio or video link doesn’t play, it usually means that you lack the correct “player” software. If you already have a multimedia player, it may be out of date. Common players are RealNetworks’ RealPlayer, Microsoft’s Windows Media Player, and Apple’s Quicktime Player. To download and install one or the other of these players, go to the player website and follow the instructions provided by the vendor:
- To install or upgrade RealPlayer, go to Real website and look for the “Download RealPlayer” option. RealNetworks also sells a Premium Player, but any of our RealPlayer content will work on the free player.
- To install or upgrade Windows Media Player, go to Microsoft’s Windows Media Player page and look for the “download” option.
- To install or upgrade Quicktime Player, go to Apple’s Quicktime Player page and look for the “download” option.